Test Center Coordinator

About the Employer

Coordinator, Testing Center

Job Summary

This position is responsible for the management and operation of the testing center, serving as the site administrator for various exam programs, including Accuplacer, Aleks, Pearson Vue, and Clep. This position oversees proprietary exam software, maintaining proctor/administer certifications, and establishing a safe and secure testing environment. It ensures compliance with testing standards.

Essential Job Functions

Daily Operations

Oversees the daily operations of the testing center, ensuring compliance with relevant regulations and testing standards set by Middle States, MHEC/MD Legislation,FERPA, NCTA Standards, MCTA Standards, and College Policies.

Monitors students during sign-in and checks identification. Maintains, administers, and proctors credit and non-credit make-up tests for instructors following faculty guidelines. Proctors students via security camera and by direct supervision including remote proctoring. Creates and maintains a secure testing environment. Prepares documentation if a testing violation occurs.

Student Support

Administers reading, English, and math placement assessments. Complies with retest policies, using the Ellucian Colleague System when necessary. Downloads and imports Accuplacer, SAT, and ACT scores into Ellucian Colleague. Checks the imported scores for correct student information. Manually inputs scores into Colleague as necessary.

Directs all students who have completed placement testing on their next steps, disseminates retest information, and assists students in reaching their placement goals.

Collaborates with Advising & Admissions to streamline the placement assessment process. Collaborates with the Lead Writing Tutor & English Department to refresh writing prompts when needed. Collaborates with the Assistant Director & Senior Director, Academic Services to streamline the onboarding process related to math placements.

Technical Support

Utilizes project management software to track online math course exams for Math Faculty.

Troubleshoots technical issues when administering computerized exams. Contacts Information Technology if needed. Coordinates with IT to keep the center workstations up to date with the latest software.

Supervision and Training

Supervises, recruits, trains, schedules, and evaluates full-time Testing Technician and part-time Testing Proctors. This includes scheduling and coordinating replacements when needed. Delegates tasks as appropriate. Ensures uniform administration of exams.

Trains new faculty on using the testing center, including the testing center cover sheets & the WCONLINE Scheduling Software.

Data Analysis and Reporting

Develops, creates, & maintains spreadsheets that collect data and track testing center statistics. Analyzes data, tracks outcomes, & creates reports using this information. This includes data tracking to monitor outcomes of the Aleks Math Placement Assessment.

Minimum Requirements to Perform Work

Bachelor’s degree and 2 years’ professional experience in an educational setting

Must earn proprietary software administrator and proctor certification after employment begins

Experience with educational testing

Working knowledge of Microsoft Office (Teams, Excel, Outlook, and Word)

Ability to work effectively with diverse population of students including those who may have disabilities

Available to work a flexible schedule including evenings

Demonstrated ability to maintain a secure testing environment

Preferred Qualifications

Prior supervisory experience

Experience working in a college testing center

Experience in higher education

Current certification in at least one testing software such as Accuplacer, Pearson Vue, Aleks, or Clep

Supplemental Information

Salary Information

This full-time position will be placed on the College 12-month employee exempt staff salary scale at Grade 102. Actual salary placement based on qualifications and experience. Position includes an excellent fringe benefits package.

Physical Demands

This work normally requires a medium level of physical effort and activity. However, there are times the work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Hear/talk/communicate: Must be able to exchange information and communicate

Visual acuity/ability to perceive or detect surroundings

Mental acuity: Able to focus, concentrate, understand, and convey subject matter

Repetitive motion (i.e., keyboarding)

Reaching, stooping

Stand/sit/walk/able to move or traverse from one area to another

Work Environment

College campus testing center. Interaction with students, faculty, staff, and the public. Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office, meeting, and training rooms.

Use of safe workplace practices with office equipment; computers for data entry and word processing with some highly technical applications and new technology systems (using, acquiring, and maintaining); avoidance of trips and falls; observance of fire, workplace, and building safety regulations and all college policies. Observance of traffic laws when/if driving college vehicles.

Qualification Requirements

To qualify for employment, selected candidates must:

Successfully complete a criminal background check (for designated positions)

Be able to work on campus as of the first day of employment

Residency restrictions apply. The College does not hire solely online instructors living outside of Maryland. Carroll employees may live in other states, but they must physically work in Maryland the majority of the time. For income tax obligations, employees must be a resident of DC, VA, WV, MD, or PA on the date employment commences. In addition, candidates must be willing to come to campus for identity verification within 3 business days of hire date.

Be currently authorized to work in the US, as the College does not offer visa sponsorships

Carroll Community College has the right to revise this position description at any time, and this position description does not represent in any way a contract of employment.

Carroll Community College is committed to fostering a welcoming environment for all. We are proud to be an equal opportunity employer.