Security Dispatcher

About the Employer

Dispatcher, Security

Job Description

The dispatcher, under general supervision, performs support work with minimal decision-making discretion receiving incoming calls for assistance and dispatching appropriate services, as needed. Position is responsible for clerical duties and maintaining a variety of records and reports. Employee performs district-level work to carry out board of education policies under the direction of the supervisor of school law enforcement or the assistant director of transportation special projects.

Essential Functions

Adhere to all state, federal, and local laws, policies, and procedures

Receive and log emergency calls such as power failure, elevator entrapment, intrusion alarms, fire or other emergency; determine nature, priority and location of emergency; dispatch appropriate school system personnel; call other agency emergency units as necessary and in accordance with established procedures.

Locate and dispatch security or maintenance personnel by two-way radio and telephone as necessary; report emergencies to appropriate administrative and supervisory personnel in accordance with established operational policies

Coordinate field communications between field units and units of other agencies and organizations
Establish and maintain daily logs and records associated with maintenance calls for service; prepare work orders and route to appropriate department for action
Monitor alarm print outs; communicate irregularities to appropriate personnel; dispatch security patrol officer to area to investigate malfunction

Answer non-emergency calls for assistance; answer maintenance service emergencies during evenings, weekends and holidays

Operate a variety of telecommunications equipment including a multi-line telephone system, radio desk set and digital alarm receivers
Monitor and maintain log of key distribution of authorized security or maintenance personnel
Maintain records and files on transportation, security, warehouse, administrative and maintenance vehicles; collect and record data on new vehicles; obtain vehicle registrations as necessary

Provide information and assistance to the general public

Receive and distribute incoming calls to appropriate officers after hours
Monitor weather broadcasts and notify appropriate officials in the event of threatening weather conditions

Receive incoming phone messages and distribute to the appropriate parties

Perform related duties as assigned.

Education and Experience

High school diploma or equivalent required
Minimum of one (1) year telecommunication or dispatch experience required
Equivalent combination of education and experience.

Pay Schedule/Grade

NC Hourly 08