School Nursing Administrative Assistant

About the Employer

Administrative Assistant - School of Nursing

Job Summary

Under direct supervision of the Program Administrator for the School of Nursing, the Administrative Assistant provides a variety of office support and administrative duties for the department. This role is essential for ensuring the efficient operation of the office and facilitating communication and coordination within the department and with external stakeholders.

Essential Job Functions

Office Management

Coordinate and manage office activities and operations to ensure efficiency and compliance with organizational policies. Maintain office supplies and equipment, ensuring that inventory levels are adequate and equipment is operational. Maintain office files, telephone and mailing lists, and monitor office expenditures to ensure purchases remain within budget.

Administrative Support

Provide comprehensive administrative support to department staff and the Administrator, including preparing documents, managing calendars, handling correspondence, and maintaining confidential records. Prepare formal reports, divisional and board reports, grant reports, and meeting minutes within established deadlines. Create and process forms such as purchase orders, requisitions, travel arrangements, budget transfers, printing requests, and check requests for staff, faculty, guests, and students. Schedule and coordinate meetings and appointments, including reserving conference rooms, organizing meeting materials, sending out notices, and arranging catering.

Serve as the recorder and minute-taker for college and departmental meetings as necessary. Evaluate incoming correspondence to determine matters requiring the Administrator's immediate attention.

Student Conduct & Disability Services Support

Support the student conduct management process by contacting students, scheduling meetings or hearings, managing student correspondence, maintaining reports of student conduct violations and referrals, and handling the intake of student complaints, appeals, and grievances.

Collaborate with disability services staff by receiving confidential documentation, scheduling student appointments, and conducting follow-up communication to support students with accommodations.

Communication

Serve as a primary point of contact for internal and external stakeholders, responding to inquiries and providing information via telephone, email, and in-person communication. Greet and assist visitors, ensuring a welcoming and professional office environment.

Respond diplomatically to challenging student interactions and complaints, de-escalating potential conflicts and maintaining a calm and courteous atmosphere.

Communicate with students regarding various matters, including coordination with departments such as security for lost & found items.

Project and Event Coordination

Assist with special projects, assignments, and college events such as the annual academic honors convocation, commencement, new student orientation, and other departmental functions. Support department projects by managing timelines, coordinating resources, tracking progress, and ensuring successful execution.

Financial Administration

Assist in monitoring and managing department budgets and expenditures. Process invoices, expense reports, and other financial documents accurately and in a timely manner.

Customer Service

Greet and assist visitors, providing a welcoming and professional impression of the department. Handle inquiries and complaints with professionalism, escalating issues to the appropriate person as necessary. Maintain confidentiality in all matters related to the Dean's Office, including organizational planning, student conduct issues, personnel records, salary and benefits information, and other sensitive matters.

Knowledge, Skills, and Abilities Required

Organizational Skills

Exceptional ability to manage multiple tasks and prioritize workload effectively.

Communication Skills

Strong verbal and written communication skills, with the ability to convey information clearly and professionally.

Technical Proficiency

Proficiency in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with office equipment.

Attention to Detail

High level of accuracy and attention to detail in managing documents and information.

Problem-Solving

Ability to anticipate needs and solve problems proactively.

Interpersonal Skills

Strong interpersonal skills, with the ability to work well with a diverse team and interact positively with all levels of staff and external contacts.

Confidentiality

Ability to handle sensitive information with discretion and maintain confidentiality.

Supervisory Responsibility

This position does not have supervisory responsibilities but may guide or coordinate the work of temporary staff, student employees, or junior administrative personnel.

Other Duties

Other related duties as assigned.

Qualifications

Education

High school diploma or equivalent required.

Experience

Minimum of 2 years of experience in an administrative or office support role.

Skills

Proficiency in office software and equipment, strong organizational and communication skills.

Preferred Qualifications

Education

Associate's or Bachelor's degree in Business Administration, Office Management, or a related field.

Experience

Prior experience in a similar role within higher education.

Skills

Advanced skills in using Microsoft Office Suite and familiarity with project management software (e.g., Asana, Trello).

Licensing and Certifications

NA

Working Conditions

Environment

The work is primarily performed in an office setting with a standard work schedule. Occasional overtime may be required to meet deadlines or assist with events.

Physical Effort

The role involves sitting for extended periods, using office equipment, and occasionally lifting supplies and materials up to 25 pounds. Some walking, standing, and bending may be required.

Travel

Minimal travel may be required, primarily for attending meetings or events within the local area.

Application Requirements

Applicants must be authorized to work for any employer in the United States. At this time, Kentucky State University is unable to sponsor or take over sponsorship of an employment visa

Internal Candidates

Internal candidates are encouraged to apply.

Kentucky State University Equal Opportunity Employer

The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The job functions listed do not necessarily include all activities that the individual may perform.