Office Communications Specialist II
About the Employer
Job Title: Communications Specialist II (Office of Admissions) #26116 -
Job Responsibilities:
* Answers and transfers calls, performs advanced operator functions, and provides exceptional customer service.
* Receives and forwards calls to appropriate departments, ensuring callers reach the right people or are forwarded to public safety.
* Triages caller requests for information, answers questions, and recommends corrective services.
* Provides routine, non-interpretive information upon request and stays updated on daily campus activities.
* Performs receptionist and other duties as assigned.
Minimum and Additional Requirements:
* High school diploma and experience in one of the following areas: communications, switchboard exchange operations, clerical accounting, billing, or working with the general public.
* Preferred qualifications: high school diploma and two (2) years of experience in the same area.
Preferred Skills and Qualifications:
* Excellent customer service skills and ability to communicate clearly and effectively.
* Knowledge of telephone equipment, telecommunications practices, and relevant computer programs.
* Ability to establish and maintain effective working relationships with students, faculty, staff, and community members.
* Demonstrated reliability, customer focus, problem-solving ability, and communication proficiency.
Work Schedule:
* Ability to work a flexible schedule, including occasional evenings and weekends as needed.
Additional Comments:
* To be considered for this position, applicants must complete the online SC State Jobs employment application.
* This position is open until filled.
* Unofficial transcripts may also be attached, mailed to Human Resources (PO Box 118067, Charleston, SC 29423), or faxed 843.574.6682 by the deadline date and time.
* Official transcripts are required upon offer of employment.
* Resumes are not reviewed for qualifications.
* Incomplete applications will not be considered.
Employment Terms:
* Employment applicants may be subject to a background check.
* Failure to consent to a background check will result in the removal of your application from further consideration.
* Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA).
Trident Technical College Information:
* Trident Technical College is an equal opportunity institution and does not discriminate in the admission or employment on the basis of race, gender, color, national or ethnic origin, age, religion, disability, marital status, veteran status, sexual orientation, gender identity, or pregnancy.
How to Apply:
* Contact Human Resources at 843.574.6201 for assistance.