IT Systems Administrator
About the Employer
Qualifications
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Experience
Five years of progressively responsible experience in Systems Administration, Infrastructure Engineering, or a related Information Technology role preferred
Evaluation
Annual performance evaluation will be performed in accordance with the adopted policies of the Education Service Center Region 11. Employment in this position is contingent upon performance, need, and funding.
FLSA Status and Pay Grade
FSA status: exempt Pay grade: 103 Work days: 226 Reports to: Director of Technology
Primary Purpose
Design, implement, maintain, and support IT infrastructure for internal and external customer environments, including Windows and Linux servers, virtualization, application hosting, endpoint management, and backup and recovery systems. Proactively resolve technical issues, develop effective solutions, and collaborate with staff to maintain reliable, secure, and modern technology services.
Education/Certification
Associate degree or equivalent experience
Special Knowledge/Skills
• Strong knowledge of systems administration and infrastructure technologies in complex, mixed-platform environments
• Experience administering Microsoft Windows Server environments and supporting technologies such as DNS, DHCP, IIS, PowerShell, certificates, and public key infrastructure (PKI)
• Experience with Linux server administration
• Experience with Microsoft Cloud Identity and Management technologies such as Microsoft Entra ID and Microsoft Intune
• Working knowledge of virtualization technologies and concepts; experience with VMware or similar enterprise virtualization platforms preferred
• Familiarity with Enterprise Backup, Recovery, and Disaster Recovery technologies and practices
• Familiarity with Web and Application Hosting Technologies, including IIS, Apache, and related infrastructure
• Experience with scripting or automation and demonstrated ability to use scripting to improve administrative processes and solve technical problems
• Familiarity with Infrastructure Automation, Configuration Management, Infrastructure-as-Code, APIs, GitLab, or similar modern infrastructure management practices preferred
Special Requirements
• Strong analytical and troubleshooting skills, including the ability to independently investigate unfamiliar technical problems and develop effective solutions
• Ability to learn and adapt to new technologies, platforms, and methods as infrastructure and organizational needs evolve
• Ability to independently plan, prioritize, and own technical projects from identification of need through implementation and ongoing support
• Ability to recognize when collaboration or additional expertise is needed and effectively communicate technical work, risks, decisions, and progress with team members
Essential Duties and Responsibilities
• Oversee installation, testing, and issue resolution for hardware, software, and upgrades
• Administer and support server environments, cloud services, virtualization platforms, and related infrastructure
• Implement and maintain system configurations and perform systems maintenance
• Independently investigate complex technical problems and identify solutions
• Monitor and analyze system utilization; recommend improvements
• Support and oversee system and network security measures
• Plan and execute assigned technology projects while effectively communicating status, risks, and technical decisions with team members and stakeholders
• Develop and implement regular backup procedures and data restoration
• Support web hosting infrastructure and application deployment and maintenance
• Maintain documentation for client networks and systems
• Assist in developing and implementing disaster recovery plans
• Coordinate with software and hardware vendors for product support
• Develop and maintain network design and configuration documentation
• Consult with end users to identify needs, analyze specifications, and resolve problems
• Recommend acquisition of software and hardware for district needs
• Compile, maintain, and file required reports, records, and documents
• Attend work daily in order to meet the goals and objectives of the ESC
Supervisory Duties
None
Equipment/Software Used
Computers, projection devices, control panels in meeting rooms, printers, file servers, productivity software, software specific to the job assignment, network resources, internet resources, and other hardware and software necessary to perform the functions of the job effectively and efficiently. Hand tools and test instruments for electronic repairs and cable installations.
Working Conditions (Mental Demands/Physical Demands/Environmental Factors)
• Mental: Public relations and people skills are always required, work with frequent interruptions, and maintain professional composure and confidentiality under stress.
• Physical: Occasional prolonged and irregular hours, ability to move tables and chairs and load/unload boxes and materials. Prolonged use of a computer. Frequent regional and state-wide travel.
• Environmental: Open cubicles/workstations
Benefits at ESC Region 11
• $645 monthly contribution for medical insurance
• Competitive pay and growth opportunities
• Retirement account matching program
• HSA, FSA, dental, vision, life, cancer insurance offered
• 10 local sick paid days provided annually (per school year)
• 5 state personal paid leave days provided annually (per school year)