IT Support Specialist

About the Employer

Job Title - Technology Support
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Job Description - Please apply at www.sau39.org

The Information Technology Support Technician - One of the first points of contact for Amherst Middle School staff, faculty, and students seeking technical assistance for campus technology issues. They serve as members of Sau-39's Information Technology Team by providing technical support and maintaining the smooth operation of the district's Technical Operations.

Qualifications
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* Bachelor's Degree (B.A. or B.S.) from a four-year college and/or equivalent combination of education and IT experience.
* Experience in Help Desk Support (2+ years).
* Experience in Desktop Management (e.g., Intune), TCP/IP, File/Print Sharing, Switches, and Web-based Technologies.
* Appropriate Industry Certifications and/or Technical Training.

* Required Criminal History Check and Proof of U.S. Citizenship or Resident Alien Status.

Preferred Skills
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* Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
* Previous Customer Service Experience strongly desired.
* Good Problem Solving Skills.
* Ability to handle constantly changing flow of traffic.

Principle Duties and Responsibilities
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* Basic Hardware Troubleshooting, Repairs, and Replacement of Staff and Student Devices (i.e., 1:1's and Computer Labs) including additional components.
* Configure and Deploy new Computers and Software.
* Staff and Student Account Maintenance (Active Directory).
* Troubleshooting Operating System and Application Problems (Windows, macOS).
* Support and Repair of In-Classroom Technology and Components (Smartboards/Projectors/AV Equipment, etc.).
* Aid in Network Cable Runs, Connection Terminations to Patch Panel and Outlets as well as Testing of Switches Hubs, and Existing Cabling for Functionality.
* Support Setup and Operation of AV Technologies for Administrative and School Events.
* Working Knowledge of Microsoft Office, Office 365, and G-Suite for Education.
* Maintain a Clean and Accurate Inventory of Technology Items.
* Follow Standard Help Desk Operating Procedures; accurately log all Help Desk Issues using Ticketing Software.
* Train and Assist Staff and Students in the use of Ancillary Software Tools (Slack, Zoom, Office365, and others as assigned).
* Maintenance of a Knowledge Base Library to assist both Staff and Students in finding solutions to common Technology Problems.

Special Position Requirements
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* Holds a Valid Driver's License.
* May require the ability to lift up to 50lbs, bending, squatting, driving, sitting for long periods of time, standing for long periods of time, climbing, walking, pulling and/or pushing, carrying, grasping, reaching, crouching, and crawling.

Tasks and Projects
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* Tasks and projects as assigned by the Director of Information Technology in collaboration with Building Admin.

Work Schedule
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* Occasionally able to work beyond normal business hours.