Front Office Liaison Clerk

About the Employer

Job Summary

Family and Community Liaison/Front Office Clerk I Join our team as a Family and Community Liaison/ Front Office Clerk I. In this role, you will provide exceptional customer service to our patients and families, while also serving as a liaison between our department and the community.

Responsibilities

• Greet patients and visitors in a professional manner, ensuring a positive first impression of our facility.
• Answer and direct phone calls, respond to emails, and manage incoming mail and faxes.
• Maintain accurate and up-to-date patient records, both electronic and paper-based.
• Perform various administrative tasks, including data entry, billing, and scheduling.
• Develop and maintain relationships with community partners, healthcare providers, and other stakeholders to promote our services and programs.

Requirements

Physical Requirements:
• High school diploma or equivalent required; associate's degree preferred.
• 1 year of customer service experience or related field preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Basic computer skills, including Microsoft Office and electronic medical records systems.
• Stand for long periods of time; sit for extended periods of time; push/pull up to 25 pounds;
• Reach above head to retrieve items from shelves or cabinets;
• Walk short distances between departments.

Work Environment

What We Offer:
• Work in a fast-paced office environment with frequent interruptions.
• Exposure to confidential patient information and may be required to sign confidentiality agreements.
• May be required to work flexible hours, including evenings and weekends.
• Must be able to maintain a professional demeanor in a dynamic work environment.
• Competitive salary range: $40,000 - $50,000 per year.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.

Family and Community Liaison/ Front Office Clerk I

Job Title: Family and Community Liaison/ Front Office Clerk I