Field Help Desk Technician

About the Employer

Help Desk Field Technician

Position Summary

The Help Desk Field Technician provides technical support to staff, teachers, administrators, and other users across Tejano Center for Community Concerns (TCCC) and Raul Yzaguirre Schools for Success (RYSS). This position serves as a first point of contact for technology-related issues and is responsible for troubleshooting, diagnosing, documenting, and resolving hardware, software, network, and equipment concerns.

Responsibilities

Provide both remote and onsite support Assist with the installation and maintenance of technology equipment Maintain accurate inventory and service records Work closely with the organization's contracted IT partner

Requirements

Education and Experience

High school diploma or GED required. Associate degree in Computer Science, Information Technology, or a related field preferred.
Relevant technical certifications may be considered beneficial.

Experience

Previous experience in help desk support, desktop support, information technology, customer service, or a related field preferred.
Experience troubleshooting computer hardware, software, printers, and other technology equipment preferred.

Skills, Knowledge, and Abilities

Basic knowledge of computer hardware, software, peripherals, and networking concepts. Working knowledge of common operating systems, including Windows and macOS. Ability to diagnose and troubleshoot technical issues effectively. Strong customer service and interpersonal skills. Effective verbal and written communication skills. Ability to explain technical information clearly to users with varying levels of technical knowledge. Strong organizational and documentation skills. Ability to prioritize and manage multiple support requests. Ability to work independently and collaboratively as part of a technology team. Ability to learn new hardware, software, systems, and technologies quickly. Ability to maintain confidentiality and appropriately handle organizational information and technology resources.

Work Calendar Status

12 months (238 days)

Salary

Minimum: $20/hourly
Midpoint: $22.88/hourly
Maximum: $26/hourly

FLSA Status

Non-exempt

Employment Status

Full-time