Desktop Support Technician

About the Employer

Job Title: Desktop Technician

Work Schedule

Full-time, hourly, non-exempt Monday through Friday, 8:00 am to 5:00 pm

Job Summary

An IT Support Desktop Technician is responsible for delivering technical assistance to SNU students and employees encountering computer-related issues. Key duties encompass installing and configuring computer hardware and software, providing both remote and onsite support, troubleshooting and resolving technical problems, and maintaining comprehensive technical documentation. This role necessitates a robust understanding of computer networks, operating systems, and related technological concepts.

Responsibilities

Essential Functions:

Provide phone and desktop support, including hardware and software installation, configuration, and troubleshooting. Assist users with password management, printing, and email-related issues. Install applications and assign user permissions as required. Set up hardware and software for special events. Maintain proficiency in Windows and macOS operating systems. Demonstrate working knowledge of Active Directory, Gmail, and Microsoft Office. Research and troubleshoot software-related issues effectively. Communicate clearly and professionally across all levels and departments with the university. Foster and maintain positive interpersonal relationships. Work independently with minimal supervision. Deliver high-quality customer service. Perform additional duties as assigned

Required Qualifications:

Southern Nazarene University is an expression of the Church of the Nazarene. According to SNU policy, all faculty and staff must profess faith in Jesus Christ, possess a strong personal Christian commitment, and be committed to the SNU mission to make Christlike disciples through higher education in a Christ-centered community.
As an institution of the Church of the Nazarene, applicants must understand and embrace the biblical principle that all people are created in the image of God and should be treated with dignity and respect, including a belief in equal opportunity to work, contribute, and flourish without discrimination.

High school graduation Minimum of two years of related work experience and/or relevant training Possess strong verbal and written communication skills Ability to prioritize multiple demands in fast-paced work environment Typing and spelling competency Experience with various computer software applications Data entry experience

Preferred Qualifications:

Some college coursework Experience in higher education

Supervision Received/Exercised

Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.
May be responsible for the coordination of work assignments for student employees.

Benefits

Generous benefit structure including family health insurance plan (shared cost), long-term disability, dental insurance, group life insurance, retirement matching, tuition remission, vacation, sick leave, personal days, and holidays.